Fraud — SaaS

Truora Background Check Report Case Study: -50% Reading Time

Design case study for Truora's background check PDF report. Redesigned for non-technical users. Results: -50% reading time, +85% satisfaction.

Impact: -50% reading time
Timeline: 30 days

Truora Background Check Report hero — a Colombian hiring manager greeting a candidate with a people-consultation card overlay showing a clean People Consultation score, the LATAM identity-verification report HR, banks and gig platforms use to approve new hires across Mexico, Colombia and Brazil

Truora's background validation report, like others in the market, was difficult for non-technical users to understand.

Challenge

Improving an existing product

Properly defining the problem was tricky. We focused on the following question: How can a PDF report have an impact on the business?

I want to grow as Truora

Results

-50% less reading time.
+85% more satisfaction.
+30% more efficiency (comprehension of information).
92.7% of users read the entire document.

The team

2 developers
2 product designer by Comandos
2 Customer Experience

Hands holding a laptop showing the redesigned Truora background check report with categories and scores

Adventure

Defining top 3 challenges identified from the current report

The three problems identified on the current report — BGC reporting not clear (8/10 clients), technical data difficult to interpret (8/10 clients), 8 min+ reading time (6/10 clients)

Getting ready: Where are we? and What will we need?

Super simplified reporting: : Reducing the complexity of the report and making it more accessible in its interpretation will improve clients' decision making.
Continuous monitoring: : It is important to make clear the databases consulted and available during the verification process.
Key facts: : What is the real priority for users? We must prioritize it in the reading and facilitate its interpretation.

Seeing the mountain

Discovering opportunities for impact

After hitting the neurons, we identified 3 opportunities that help us make a positive impact.

Truora legacy Background Check Report opened in-browser next to a Camilo Villafaña customer quote — the raw, technical report layout LATAM HR analysts struggled to interpret before the Comandos redesign, with an 8-minute read time that drove the rewrite of the whole deliverable

Numbers of pages: : A "clean" Background Check resulted in eight pages without useful content. This led users to underestimate the report due to a lack of meaningful information.
Value proposition of the report: : These reports legally support recruitment processes and legal procedures; therefore, they must be accurate and concise, facilitating analysis and decision-making.
Clear scores: : 100% of users from different countries did not understand the scores in the current reports.

We start iterating the confidence score

We began with a focus on making low-effort, high-impact corrections.

Truora Background Check Report confidence-score iterations — three design explorations of the single headline metric (Confidence level → High confidence) with the renewed LATAM report sample below, the at-a-glance HR summary that replaced raw technical data in the redesign

In the first week-long iteration, we achieved the following:

15% less pages: : We improved the information architecture, but we still needed to improve clarity.
7% score improvement: : Users mention that the new score is more understandable.

During the process, combining surveys, A/B testing and short experiments in production, we interacted with more than 8,000 users.

Product team in a brick-walled room running workshops, with a floating badge showing +8k interviews, usability testing and production experiments

We understood that small corrections did not generate big results

We opted for a total redesign, transforming the experience from the ground up. It meant redoing many things from scratch. We had 30 days to make a big impact, and we only had three weeks left.

Making top

We take all the insights and create something unique.

Redesign highlights — identidad personal, criminal and legal rows, a woman reading the report at a café, and the consulted databases QR panel

Detail view of the redesigned consulta card with global score, confidence gauge and colour-coded category rows

69% less pages: : We simplified the structure of the report, eliminating unnecessary technical information to improve clarity and understanding.
100% component redesign: : Intuitive graphics and visual labels highlight key information instantly.
147% more effective: : Users can make informed decisions more quickly and accurately.

More than 8k users put our design to the test

Two usability heatmaps of the redesigned report side by side — 92.7% of users read the entire document — 92.7% of users read the entire document.

A great result in less than 30 days

Before-and-after of the Truora report — original version on the left in lavender, redesigned version on the right in mint green

Results? More intuitive and effective report

-50% less reading time: Users understand the report in half the time.
+85% more satisfaction: Better perceived clarity and ease of use.
+99% optimized accuracy: More accurate validations with prioritized information.

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