Fraud - SaaS
Electronic Signature for Anyone
Sign documents electronically with legal validity on any device. Our goal is to democratize legally valid electronic signatures: accessible to everyone, on any device.
- Challenge
Improving an existing product
Properly defining the problem was tricky. We focused on the following question:
How will we know that we are creating value? As a general rule, any document signed with Legalario is legally valid.
Results
- 99% completion rate.
- +24% in our NPS.
- 4 new biometric models implemented.
- iBeta Certification.
The team
- 5 developers.
- 1 product designer by Comandos
- 1 Customer Experience.
- Adventure
Defining the top 3 challenges considering business and user experience
After 25+ conversations with customers and users.
- Support low-end devices: Currently, support is optimized for mid-range and high-end phones.
- Signing documents with low risk of fraud: Implementing biometric models with AI-powered anti-fraud support.
- Anyone can understand how to sign a document without outside help.
- Seeing the mountain
We identify problems by segment
First, we analyze the entire current user experience.
Net Promoter Score
- 57% of users indicated that their low-end phones do not have support.
- 26% rate the document signing service with 3 stars.
- 10% of users do not understand how to start signing from the invitation email.
Interview with users
- I don't feel comfortable signing any documents.
- Is it legal to sign documents electronically?
- I have large-scale hiring processes: How can I protect myself against identity fraud?
We redesigned everything FROM SCRATCH based on feedback from our users.
We took the opportunity to define a more modern, browser-oriented technology stack and move away from legacy architectures.
Testing the entire product before the first deployment
- Making top
We take all the insights and create something unique.
We support several complementary use cases with new biometric validations based on artificial intelligence.
Signed Document
Biometric Verification
Instructions for signing documents
We implement Passive Life Detection.
Only body movements are necessary.
Proof of Life:
Text to Speech
New service implemented.
We achieved in six months what seemed impossible.
99% completion rate
+24% in our NPS
+31% signed documents
4 new biometric models implemented
iBeta certification
To verify the authenticity of the person signing the document.
We make possible,
What seems to be impossible
StoriStori Inversión+ Case Study: +477% Activation
Democratize returns with easy, guided investing and time-locked accounts. Offer tiered yields, goal-based locks
KartaKarta App Case Study: Premium Credit Card UX
Product design for Karta's premium credit card app. WhatsApp concierge integration, investment-backed payments, and 85% lower fees.
KartaKarta Card Design Case Study: AI Metal Credit Card
Industrial and brand design for Karta's physical credit card. 17g metal card with AI features and premium finish.
LegalarioLegalario Case Study: 99% E-Signature Completion
Product design for Legalario's electronic signature platform. Achieved 99% completion rate, +24% NPS, 4 biometric models and iBeta.
LegalarioLegalario Emails Case Study: Electronic Signature for anyone
Email redesign for Legalario's e-signature platform. Previous emails looked like spam. We redesigned invitations, reminders, and confirmation
TruoraTruora Report Case Study: -50% Reading Time
Design case study for Truora's background check PDF report. Redesigned for non-technical users. Results: -50% reading time, +85% satisfaction
TruoraTruora TruConnect Case Study: WhatsApp Onboarding MVP
MVP for Truora TruConnect — a WhatsApp-based onboarding tool with chatbot conversations and biometric verification. Built MVP in 3 months
YaydooYaydoo Design System: +40% Productivity in 3 Months
Design system for Yaydoo. Organized 6+ products with brand and usability inconsistencies. Built Grill Design System with engineering team.
Yaydoo porCobrarYaydoo porCobrar: +40% New Users in 1 Week
UX redesign for Yaydoo porCobrar, a 2-year-old financial logbook product. Improved user experience drove +40% new user growth in one week.
Yaydoo VendorplaceYaydoo Vendorplace: 2× User Registrations
UX optimization for Yaydoo Vendorplace during product-market fit phase. More than doubled registered users and improved retention by 15%.
StadioStadio Case Study: Apple Watch Running App
Product design for Stadio, a social running app for Apple Watch. 30% new runner adoption in two weeks during the pandemic.
RebajaTusCuentasRebajaTusCuentas: +300% Growth, 3 Countries
PropTech product design for RebajaTusCuentas, a mortgage comparison platform. Full UX redesign drove +300% growth and expansion from Peru
mipOS Dark KitchenmipOS Dark Kitchen: +400% Productivity
FoodTech product design for mipOS Dark Kitchen. Consolidated 40+ tablets from Uber Eats, Rappi, and Didi Food into one screen.
mipOS RestaurantsmipOS Restaurant POS: 70% Conversion Rate
POS system design for the next generation of restaurants. Modern point-of-sale supporting legacy operating systems.
