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LegalTech / Fraud - SaaS

Legalario Case Study: 99% E-Signature Completion

Electronic Signature by Legalario

Sign documents electronically with legal validity on any device. Our goal is to democratize legally valid electronic signatures: accessible to everyone, on any device.

  • Challenge

Improving an existing product

Properly defining the problem was tricky. We focused on the following question:

How will we know that we are creating value? As a general rule, any document signed with Legalario is legally valid.

I want to grow as Legalario
Results
  • 99% completion rate.
  • +24% in our NPS.
  • 4 new biometric models implemented.
  • iBeta Certification.
The team
  • 5 developers.
  • 1 product designer by Comandos
  • 1 Customer Experience.
  • Adventure

Defining the top 3 challenges considering business and user experience

Legalario electronic signature interviews
After 25+ conversations with customers and users.
  • Support low-end devices: Currently, support is optimized for mid-range and high-end phones.
  • Signing documents with low risk of fraud: Implementing biometric models with AI-powered anti-fraud support.
  • Anyone can understand how to sign a document without outside help.
  • Seeing the mountain

We identify problems by segment

First, we analyze the entire current user experience.

Legalario - Electronic Signature Legacy
legalario electronic signature legacy - alert
legalario electronic signature legacy - sign
legalario electronic signature legacy - document
legalario - icon charge
Net Promoter Score
  • 57% of users indicated that their low-end phones do not have support.
  • 26% rate the document signing service with 3 stars.
  • 10% of users do not understand how to start signing from the invitation email.
legalario - icon identity
Interview with users
  • I don't feel comfortable signing any documents.
  • Is it legal to sign documents electronically?
  • I have large-scale hiring processes: How can I protect myself against identity fraud?

We redesigned everything FROM SCRATCH based on feedback from our users.

We took the opportunity to define a more modern, browser-oriented technology stack and move away from legacy architectures.

Legalario - electronic signature v1
legalario - electronic signature v1 mobile
legalario - electronic signature v1 mobile
legalario - icon signature

Testing the entire product before the first deployment

legalario-electronic signature testing
legalario biometric electronic signature
  • Making top

We take all the insights and create something unique.

We support several complementary use cases with new biometric validations based on artificial intelligence.

Signed Document

Legalario signed document

Biometric Verification

legalario biometric verification

Instructions for signing documents

Legalario electronic signature instructions

We implement Passive Life Detection.

legalario passive life detection

Only body movements are necessary.

Proof of Life:
Text to Speech

legalario text to speech

New service implemented.

We achieved in six months what seemed impossible.

99% completion rate

+24% in our NPS

+31% signed documents

legalario results document signed

4 new biometric models implemented

legalario new biometric models

iBeta certification

legalario ibeta certification

To verify the authenticity of the person signing the document.